Returns, Refunds and Cancellation Policy

Last updated: September 27, 2026

At publixr, we do things the small-town way — with care and honesty. If an item arrives damaged, defective, incorrect, or materially different from the product page, let us know within 30 days of confirmed delivery.

What we cover

• Items damaged in transit.
• Defective items, or items that can’t be used as described.
• Items different from what you ordered.
• Items materially different from the product-page description.

What we can’t cover

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start

Email support@publixr.shop within 30 days of delivery. Include the order number, checkout email, a short description of the issue, and clear photos or video of the item and packaging. Wait for return instructions before shipping anything back.

Return shipping & fees

For approved claims, we cover the return trip. When a physical return is required, we provide a prepaid return label or reimburse approved return-shipping costs. No restocking fee on approved eligible claims.

Approved returns go to:

publixr
529 Hill St
Plentywood, Montana 59254
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@publixr.shop
Phone: +1 406-688-8703